DO.II CUSTOMER SATISFACTION QUESTIONNAIRE Dear Customer, Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Yours sincerely, Blessing Momoh, Sales Manager How did you hear about us? Walk-in Referral Internet Social media RepeatOverall, how satisfied are you with your new purchase? Dissatisfied Not really satisfied Satisfied Happy DelightedHave you ever contacted our customer service? Yes Couldn’t get through NoIf you contacted DO.II's customer service, have all your issues been resolved to your complete satisfaction? No, the problem was not resolved Yes, by me or someone outside the company Yes, by the company or its representativeBased on your awareness of our product or services, is it better, the same or worse? Much worse Worse About the same Better Much betterOverall, I am very satisfied with the way DO.II performed (is performing) on this project. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly AgreeAre our products affordable? Not at all Somewhat Affordable Very affordableConsidering your complete experience with our company, how likely would you be to recommend our company to a friend, family or colleague? (0 is not at all likely, 10 is extremely likely) Not at All Likely (0)(1)(2)(3)(4)(5)(6)(7)(8)(9)Extremely Likely (10)FEEDBACK FOR IMPROVEMENT What can we do in the future to earn a score of 9 or 10?What did we do really well?What can we do to be even better?LET'S GET TO KNOW YOU BETTER What are your favourite radio stations?What are your favourite News channels?What are your favourite TV Shows?